General Terms & Conditions
General Terms & Conditions
- Warranty Period: A 10-year warranty applies to the Original Foam Mattress and Luna FlipRest Series. A 15-year warranty applies to the Luna Dream Series and Pocket Spring Series.
- Validity: The warranty is valid starting from the purchase date stated on the invoice.
- Warranty Scope: The 10-year warranty covers foam degradation, while the 15-year warranty covers pocket spring system failures caused by manufacturing defects. The quilting fabric (mattress cover) is not covered.
- Authorized Retailers: Applicable only for purchases made through the official Uniland Sleep website and our Official Stores (Shopee, Tokopedia, TikTok Shop, Blibli, Lazada, and Akulaku).
- Proper Usage: The product must be used for its intended purpose and under normal conditions.
- Shipping Costs: Shipping costs incurred during the warranty claim process are the responsibility of the buyer, unless the defect is determined to be a fault on the part of Uniland Sleep.
- Proof of Purchase: A valid proof of purchase (electronic or printed invoice) is mandatory to process a claim.
- Non-Extendable: The warranty period is not extended or renewed after a claim has been processed.
- Right of Refusal: Uniland Sleep reserves the right to reject a claim if the product is unsanitary (dirty), damaged due to user negligence, or fails to meet the warranty conditions.
What is Covered?
- Foam Degradation: Foam sagging or a significant decline in performance due to a manufacturing defect.
- Spring Failure: Damage to the pocket spring system caused by production errors.
- Size Discrepancy: A discrepancy in mattress dimensions exceeding 5% from the standard size.
Warranty Exclusions
- Third-Party Shipping Damage: Damage or loss caused by third-party couriers. (Shipping insurance is highly recommended).
- Unauthorized Sellers: Purchases made outside of Uniland Sleep’s official stores.
- User Negligence: Damage or stains resulting from user negligence, including but not limited to urine, food, beverages, or improper storage in damp/dirty environments.
- Force Majeure: Damages caused by unforeseen events such as floods, fires, or other natural disasters.
- Late Unboxing: Products that remain unopened in their box/packaging or unused for more than 30 days to 3 months from the date of receipt.
- Incomplete Administration: Claims that do not meet administrative requirements, such as missing proof of purchase or unclear photographic documentation.